Question 1

What is a digital memorial?

Accepted Answer

A digital memorial is a beautiful online page — an obituary, memorial, or remembrance — where family and friends can share photos, videos, messages, and memories of a loved one. It becomes a lasting, shareable space that preserves their legacy.

Question 2

How do I create one?

Accepted Answer

Click 'Get Started' and follow the simple steps. Choose whether you'd like to create an obituary, memorial, or remembrance page, enter the name of your loved one, and you're ready to start adding memories. You can invite others to contribute as well.

Question 3

Who can see my memorial?

Accepted Answer

Your memorial is private by default. Only people you share the link with can view it. You have full control over who can see and contribute to the page.

Question 4

What can I add?

Accepted Answer

You can add photos, videos, voice notes, written messages, and personal memories. Multiple family members and friends can contribute their own pieces to create a rich, collective memorial.

Question 5

How long does a memorial last?

Accepted Answer

Your memorial is preserved indefinitely. It becomes a permanent digital space that family and friends can return to at any time — on anniversaries, death anniversaries, or whenever they want to remember.

Question 6

What services does Etern Story offer?

Accepted Answer

We offer a complete ecosystem of end-of-life support: pandit on call, crematorium booking, hearse van, coffin & freezer box, flowers, catering, repatriation, documentation support, venue booking, grief counseling, ambulance services, and embalming services.

Question 7

Where are your services available?

Accepted Answer

Most of our services are available across major Indian cities. Pandit on call, hearse van, and ambulance services are available pan-India. International repatriation services are available worldwide. Check individual service pages for specific coverage areas.

Question 8

How do I book a service?

Accepted Answer

You can book any service by calling our 24/7 helpline, sending a WhatsApp message, or filling out the service request form on our website. We respond immediately to all urgent requests.

Question 9

Are your services available 24/7?

Accepted Answer

Yes. Our core services — pandit on call, hearse van, ambulance, and our helpline — are available round the clock, 365 days a year. Other services are available during extended business hours.

Question 10

Is my data safe?

Accepted Answer

Yes. Your data is encrypted and stored securely. We never sell your data, show advertisements, or share your information with third parties. Your content belongs entirely to you.

Question 11

Can I delete a memorial?

Accepted Answer

Yes. You have full control over your memorial. You can delete it at any time from your account settings. Once deleted, all associated content is permanently removed.

Question 12

Can you help with death certificates?

Accepted Answer

Yes. Our documentation support service helps with obtaining death certificates, processing insurance claims, handling bank formalities, and managing property transfer paperwork.

Question 13

Do you help with insurance claims?

Accepted Answer

Yes. We provide guidance and support for filing insurance claims, including gathering required documentation, filling out forms, and following up with insurance companies.

Question 14

Is creating a digital memorial free?

Accepted Answer

Basic memorials are free to create. Premium features — including unlimited media, multiple contributors, and custom designs — are available with paid plans. There are no hidden charges.

Question 15

How much do your services cost?

Accepted Answer

Service pricing varies by type and location. Pandit services start at ₹2,500, hearse vans from ₹3,000, and documentation support from ₹2,000. Contact us for specific quotes — our first grief counseling session is always free.

Questions & Answers

Digital Memorials

Funeral & Support Services

Privacy & Security

Legal & Documentation

Pricing

Still have questions?